Our and Your Privacy Notice

When it comes to privacy.

We know that data privacy is important today, and we want you to feel comfortable
interacting with us knowing that we value and protect your Personal

Here will be an overview of how we process your Personal Data,
the purposes for which we process it and the benefits to you. You will also find out what your rights
are and how to contact us.

Of course, if you'd like more details, you can access the
full Privacy Notice here.

Updates to this Privacy Notice

As our business and technology evolve, we may need to change this Privacy Notice
. We encourage you to regularly review this Privacy Notice to ensure you
are up to date on how Nestlé uses your Personal Data.

Under 18?

If you are under the age of 18, we recommend that you wait until you are old enough to
interact with us or ask a parent or guardian to contact us. We cannot
collect and use your Personal Data without their consent.

What data do we collect?

  • Personal Data you provide to us, for example when you create an account, make a
    purchase, log in on our website, contact us, provide feedback, fill out
    forms, email us, contact us, share content on Nestlé sites or
    share information publicly about Nestlé on social media.
  • Data we create (for example, when you make a purchase, and data collected
    automatically when you access one of our websites or applications, for example,
    IP address, device ID, what browser you use or how you interact with
    Nestlé sites before or after having a Nestlé account. For more information
    about these technologies, you can see our Cookie notice.
  • Data collected from other legitimate sources such as Nestlé promotional partners, from public sources
    , data from your interactions with our advertisements, or Personal Data that is part
    of your profile on a social network and that you provide to us.

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Why do we process your Personal Data?

We process your Personal Data to communicate with you, fulfil your purchase orders
, answer your questions and provide information about Nestlé and our products
and programs. We also process your Personal Data to help us comply with the law,
sell or transfer matters related to our business, manage our systems and finances,
conduct checks and exercise legal rights. We combine your Personal Data from
all sources to be able to understand you better in order to improve and
personalize your experience when interacting with us.

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Who can access your Personal Data and why?

We limit the disclosure of your Personal Data to other parties, but we need to
disclose your Personal Data in certain situations and in particular to the following recipients:

  • Companies within the Nestlé Group, where necessary for our legitimate interests or
    with your consent;
  • Third parties with whom we work to provide services, such as administering
    Nestlé websites, applications and services (e.g. features, programmes and promotions) available
    to you, are subject to appropriate safeguards;
  • Credit reporting agencies/debt collectors, where permitted by law and where we need
    to verify your creditworthiness (e.g. If you choose to book by
    invoice) or collect outstanding invoices; and
  • Relevant public agencies and authorities, if required to do so by law or
    legitimate business interests

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Transferring your personal data

We may process your Personal Data outside the country in which you are located for the
purposes set out in this notice. When we transfer your Personal Data to other countries, we
take reasonable steps to ensure compliance with applicable laws.

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What are your rights to your Personal Data?

Whenever we ask you to provide us with Personal Data, you will be told
why we need it and how it will be used. Your
Personal Data will only be processed for the purposes set out in our Privacy Notice, or any other further purpose
notified to you before the processing begins. If you choose
not to provide Personal Data when requested, then we may only provide a limited range of
services. For example, if you do not provide your address, we cannot ship your order

Jika Anda memberikan Data Pribadi kepada kami, Anda berhak untuk (i) meminta akses (yaitu untuk
menanyakan kepada kami data apa yang kami miliki tentang Anda, dan mendapatkan salinannya), (ii)
mengetahui perubahan yang dilakukan atau (iii) menghapus data tersebut. Hal ini dapat dilakukan
dengan masuk ke akun Anda atau menghubungi nestle.indonesia@id.nestle.com.

  • Anda juga dapat memilih untuk tidak menerima informasi mengenai pemasaran dengan (i)
    mengklik tautan “berhenti berlangganan” yang disertakan di setiap email/SMS yang mungkin
    Anda terima; (ii) mengubah preferensi melalui akun Anda atau dengan menghubungi kami.
  • Untuk cookie dan teknologi serupa, Anda dapat mengelola preferensi Anda melalui Cookie
    Consent Tool di pojok kiri bawah layar Anda dan lihat informasi selengkapnya di Kebijakan

Anda dapat menyampaikan keluhan

  • Jika Anda khawatir tentang kemungkinan terganggunya privasi Anda atau penyalahgunaan
    Data Pribadi Anda oleh kami, Anda dapat menghubungi kami untuk menyampaikan keluhan.
    Semoga kami dapat menjawab pertanyaan yang mungkin Anda miliki tentang cara kami
    memproses Data Pribadi Anda. Namun, jika Anda masih merasa khawatir, Anda juga berhak
    untuk mengajukan keluhan kepada otoritas perlindungan data yang kompeten.

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Keamanan dan penyimpanan data

Kami menggunakan berbagai langkah untuk menjaga kerahasiaan dan keamanan Data Pribadi Anda,
termasuk membatasi akses ke Data Pribadi Anda atas dasar kebutuhan dan mengikuti standar
keamanan yang tepat untuk melindungi data Anda.

We take every appropriate step to ensure that your Personal Data is only
processed for a short period of time, to the extent necessary in connection with: (i) the purposes
set out in this Privacy Notice; (ii) any other purpose notified to
you at or before the collection of the relevant Personal Data or the commencement of the relevant processing
; or (iii) as required or permitted by applicable law; and
thereafter, for the duration of the applicable limitation period. In short, once your
Personal Data is no longer needed, we will eliminate or delete it in a secure manner.

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Contact Us

Nestlé Indonesia and its affiliates act as "controllers" of your Personal Data processed
under, or in connection with, this Privacy Notice. If you have any questions or
comments regarding this Privacy Notice or Nestlé's Personal Data
collection and processing practices, please contact us via:

Phone at 0-80018-21028 (toll free)

Email on nestle.indonesia@id.nestle.com

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